*The
trip price does not include visas, visa processing
fees, travel insurance or guidebooks, which shall
be 100% forfeit in all cases.
10. We are required by EU
regulations to ensure you have travel insurance which covers repatriation if
required. If you do not purchase our agents' travel insurance, you must confirm
to our satisfaction that you have made alternative arrangements.
11. We have made it clear in
all sales materials that it is common and accepted practice for transport
methods employed on our trips to run with delays, or to run below operational
standards that would be regarded as normal in Western Europe. We cannot accept
any claim for indirect or consequential loss arising from the failure of
transport suppliers to conform either to timetables supplied by us or to their
own timetables. We cannot accept any claim for shock, loss, distress, whether
mental or financial, arising from deviations from operational standards by
transport suppliers whose services form part of our itineraries (whether
original or amended).
12. We cannot be responsible
for the safety of passengers or their belongings and for this reason we
recommend strongly that you take out adequate travel insurance.
13. If circumstances force us
to amend your itinerary or the services with it, we shall notify you in writing
as soon as possible. If the change arises during your trip, our representatives
will make every effort to contact you personally. We reserve the right to
substitute alternative transport or accommodation in the interests of the
safety of our passengers and/or the successful completion of the itinerary.
14. If you require us to change
your booked itinerary, we will do everything possible to facilitate this,
subject to your agreement to meet the costs which may be incurred. An estimate
of these costs, in writing, will be provided before proceeding.
15. We believe the descriptions
of the services and facilities in this brochure are fair and accurate. In the
event of faults or omissions by ourselves or those acting for us, appropriate
compensation may be payable. Such cases will not include cases caused by war or
threat of war; changes in transport timetables; denial of border entry for any
undocumented reasons; riots; civil unrest; disasters of natural or nuclear
origin; terrorist activities; declarations of autonomy or independence by areas
not recognised as such by the United Nations, or decisions relating to foreign
nationals made by the elected or de facto leaders of such areas; and such other
circumstances beyond our reasonable control.
16. In the event of illness,
accident or cases described in Condition 15 above, we shall provide all
reasonable help to passengers. Our assistance shall not replace the assistance
to be expected from travel insurance up to the limits of cover of the policy
recommended by us, nor shall it replace the assistance of the Consul
responsible for you whilst abroad.
17. Claims for compensation
will be accepted in writing only, within 30 days of final included service. We
are unable to consider any claim where the assistance or advice of our local
representatives has been unsought, rejected or ignored.
18. Passengers who fail to join
the trip by the means or at the time and date they previously advised us within
at least 14 days' notice shall forfeit all subsequent services up to such time
as they can be reasonably be rejoined. Any re-scheduling so caused shall be at
the passenger's own expense. Departure without notification from the itinerary
may result in forfeiture of subsequent services. ÒNo-showÓ passengers shall
forfeit all subsequent services if they fail to notify us of intention to
rejoin their itinerary within 72 hours of their original arrival date. Expenses
arising from unscheduled departure from the itinerary cannot be recovered from
us.
19. Tariffs shown in our
leaflets were accurate based on prices and exchange at the time of printing.
Should the prices of the services rise, or be adversely affected by exchange
rate movements, we reserve the right to make a surcharge. If you have already
commenced your booking by paying a deposit or full payment and completing a
Booking Form, and the price increase should amount to a differential of more
than 15% compared with that in the invoice issued to you (inclusive of visa
handling, visa fees, travel insurance and airport taxes) you will be entitled
to withdraw your booking and receive a full refund of all money paid over to
us, with the exception of visa fees, which shall be forfeit in any event.
20. With the exception of
diving none of our activities require special training or above-average levels
of fitness or mobility. If you are in any doubt about whether you should
undertake them, you should consult your medical adviser. We are unable to
refund any money in respect of services from which you withdraw after arrival.
With reasonable notice, alternative versions of most of our activities can be
organised for those of you who have special needs, and a section on our booking
form invites information to enable us to plan for your needs in this case.
21. At all times passengers are
bound by local law and jurisdiction in their chosen destinations. Passengers
who depart from the selected itinerary, either geographically or
chronologically, are advised that they may be breaking local immigration
regulations which at best will result in delay and inconvenience, and at worst
may result in arrest and imprisonment, in neither of which cases are we able to
assist in any material way. Passengers are advised that local duties and levies
are frequently introduced, amended or increased without warning, and whilst we
do our best to inform passengers of what local costs are likely to incur, we
cannot guarantee that further costs may be imposed or increased subsequent to
our recent information. Such costs remain the passenger's responsibility.
22. We do not organise air
travel to or from our destinations. Passengers are advised to ensure that
agencies with whom they organise such services are properly bonded and
certified to conduct such business. On request we can provide details with a
recommended agent for many localities. |
